(Last updates 11/08/2021)
We invite you to read these General Conditions of Service, General Conditions of Use and the Privacy Policy.
Article 1: object
1.1 The General Conditions and the Privacy Policy aim to define the terms between the “French Admin Help” website and the customer, from the conclusion of a service contract until the provision of the service ordered, including payment.
1.2 These General Conditions of Service (hereinafter the “General Conditions”) apply, without restriction or reservation, between French Admin Help and any natural or legal person for any purchase of paid services provided through the website or directly.
1.3 The parties agree that these general conditions for the provision of service and the general conditions of use and the privacy policy of the website govern their relationship.
1.4 These General Conditions and Privacy Policy are accessible at all times on the Website.
1.5 The website reserves the right to modify the general conditions from time to time. They are applicable as soon as they are put online and cannot apply to transactions previously concluded within the framework of the provision of a service. The version of the general conditions applicable to the purchase of a service provision by the customer is the one in force on the website on the date of placing the order.
1.6 The customer declares to have read these general conditions and to have accepted them by checking the box provided for this purpose before signing a service contract as well as the general conditions of use of the website.
1.8 The signing of a commercial service contract implies acceptance without restriction or reservation of these general conditions and the general conditions of use of the website.
1.9 In accordance with the regulations in force, French Admin Help reserves the right to derogate from certain clauses of these general conditions, depending on the negotiations carried out with the customer by the establishment of special conditions.
ARTICLE 2: Services offered
2.1 The services governed by these general conditions are those which appear on the website and which are indicated as accessible against payment.
The main characteristics of the services are described and presented with the greatest possible accuracy on the website. The customer is required to take cognizance of it before any signing of a commercial service contract. However if errors or omissions may have occurred in this description, the responsibility of French Admin Help could not be engaged.
2.2 In the event that a service is not mentioned on the website, a detailed explanation of the service will be sent to the customer before the execution of the service.
2.3 The services are provided by French Admin Help directly.
2.4 The choice and purchase of a service is the sole responsibility of the customer.
ARTICLE 3: Commercial contract for the provision of services
3.1 The purchase of a service is conditioned by the signing of a commercial contract for the provision of services.
Any signature of a contract for the provision of services implies acceptance of these general conditions and the general conditions of use of the website, the prices and descriptions of the available services.
French Admin Help will acknowledge receipt of the request for the provision of services once the customer has signed the contract for the provision of services.
3.2 A confidentiality charter will be sent to the customer at the same time. The document must be signed by the client.
3.3 In certain cases, in particular of a default of payment, or the entry of erroneous information, French Admin Help reserves the right to suspend the contract for the provision of services until the problem is resolved.
3.4 French Admin Help reserves the right to cancel or refuse any provision of services with a customer for whom there is a dispute relating to the payment of a previous invoice.
ARTICLE 4: Establishment of the service
After signing the commercial contract for the provision of services, French Admin Help provides the provision of services on behalf of its client.
ARTICLE 5: Obligation of means
5.1 As a service provider, French Admin Help is bound by an obligation of means and not of result.
For the performance of the services provided and specified in article 2, French Admin Help undertakes to implement all the means necessary to carry out the provision of services.
French Admin Help guarantees the client the proper performance of its services, as defined in the offer and in accordance with the rules of the art and good practices.
5.2 Its activity is not carried out within the framework of a substitution of action or responsibility.
5.3 The customer agrees that French Admin Help incurs no liability for any loss of profit, commercial disturbance, demand that the customer would suffer, requests or claims made against the customer and emanating from any third party whatsoever.
5.4 French Admin Help would also be released from any responsibility in the event that the customer does not provide all the information necessary for the performance of the service.
ARTICLE 6: Price
6.1 The services of French Admin Help give rise to the prior establishment of an estimate. This is free and valid for 1 month.
The estimate describes the nature of the services, the prices and the terms of payment.
6.2 The services offered by French Admin Help are provided at the rates in effect on the website when the customer signs a service contract. The prices of the services are indicated in euros including tax.
The price is set on the basis of an hourly rate of 35 euros including tax and may be different from that proposed on the quote sent to the customer. Depending on the complexity of the request, the number of hours initially set may vary.
6.3 Postal and administrative costs may be added to the initial price if the sending of letters, for example, is necessary. These costs will be shown in detail on the invoice.
6.4 An invoice is established by French Admin Help and given to the customer when the services ordered are provided.
ARTICLE 7: Invoicing
7.1 An invoice will be sent to the customer within 7 days of the execution of the service by email or post according to the customer’s wishes. Payment of the invoice must be made within 14 working days of receipt of the invoice by the customer.
7.2 In the event of non-payment of the invoice at the end of the period of 14 working days, a late penalty of 10% will be applied.
In addition, the fixed compensation of € 40.00 per invoice for recovery costs will be due in accordance with article L 441-6 of the twelfth paragraph of the French Commercial Code. This lump sum compensation is combined with the penalty clause. French Admin Help reserves the right to ask the customer for additional compensation if the recovery costs actually incurred exceed this amount, on presentation of supporting documents.
After two reminders, a formal notice will be sent to the customer. In the event of total or partial default of payment noted at the end of a period of 15 working days after a formal notice, the sums due become immediately payable. French Admin Help reserves the right to proceed with the forced recovery of the sums due.
The formal notice may be notified by registered letter with acknowledgment of receipt or any extrajudicial act.
7.3 In the event of non-compliance with the payment conditions appearing above, French Admin Help also reserves the right to suspend or cancel the provision of the services ordered by the customer and to suspend the execution of its obligations. In the event of non-payment for the services ordered by the customer, the contract is terminated at the option of French Admin Help.
ARTICLE 8: Terms of payment
8.1 A deposit equivalent to 40% of the total price of the service indicated on the estimate may be requested after the signing of the commercial contract for the provision of services by French Admin Help. This deposit will in particular cover the postal and administrative costs necessary for the performance of the service.
In the event that the sum of 40% fails to cover the costs necessary for the performance of the service, an additional deposit will be requested from the customer.
The remaining sum is payable in full when the service is provided, subject to sending an invoice to the customer in accordance with the terms specified in article 7 “Invoicing” above.
Note that the total price is set on the basis of an hourly rate of 35 euros including tax. The final total price including tax may be different from that proposed on the estimate sent to the customer. Depending on the complexity of the request, the number of hours initially set may vary.
8.2 French Admin Help will not be required to provide the services ordered by the customer if the latter does not pay him the price under the conditions and according to the modalities indicated in these general conditions.
8.3 The payment of the service provision is made by a bank transfer into the bank account of the company French Admin Help.
French Admin Help offers the customer the possibility of paying for the order by check. In the event of payment by check: this must be issued by a bank domiciled in France. The cashing is carried out upon receipt of the check.
French Admin Help does not keep any trace and has no access to the banking data of its customers.
8.4 In the event that payment reception fees apply (for example: conversion rate or cross-border payment), French Admin Help reserves the right to ask the customer to proceed with the payment of these costs at their expense.
8.5 The payment made by the customer is considered final only after effective receipt by French Admin Help of the sums due.
ARTICLE 9: Delivery times for the service provision
9.1. For the services provided by French Admin Help, these will be provided within the deadlines appearing on the estimate depending on the nature of the service and the workload or failing that as soon as possible.
Note that delivery times are indicative and are not guaranteed. These deadlines do not constitute strict deadlines and French Admin Help cannot be held liable towards the customer in the event of delay.
9.2 The customer undertakes to transmit the information and / or documents necessary for the performance of the service agreed between the 2 parties.
In the event of delay, insufficiency or absence of transmission of the necessary information or documents, French Admin Help cannot be held responsible for additional execution times.
9.3 The responsibility of French Admin Help can in no case be engaged in the event of delay or suspension of the provision of services attributable to the customer, or in the event of force majeure.
9.4 In the event that French Admin Help is unable to perform the services ordered, French Admin Help undertakes to notify the customer by email and telephone within 3 working days from the day after the receipt of the contract for the provision of services and the confidentiality charter signed by the client, in which case the latter may automatically express the wish to be reimbursed in full. Otherwise, French Admin Help undertakes to perform the service within a reasonable additional time.
ARTICLE 10: Validity of the service provision
Any service is valid, only once, for the duration which appears on the commercial contract for the provision of services (date of the start of the establishment of the provision of services as proof).
ARTICLE 11: Termination of the contract
11.1 Any termination during the execution of the contract by the customer will be done by registered mail with acknowledgement of receipt to the address of the head office located at 35 rue de rieux, 44000 Nantes.
11.2 Deposits paid and services already performed will not be reimbursed to the customer.
ARTICLE 12: Withdrawal
12.1 In the case of a distance contract, the customer has, in accordance with the law, a withdrawal period of 14 working days from the conclusion of the contract.
During this period, the customer can exercise his right of withdrawal from French Admin Help, without having to justify a reason or pay a penalty, by sending an email to contact@frenchadminhelp.com expressing his desire to withdraw.
12.2 In the event that a withdrawal period applies, the deposits received by French Admin Help will be returned to the customer within 14 days of the withdrawal date.
12.3 However, the customer who wishes the provision of services to be immediately performed by French Admin Help without waiting for the end of the withdrawal period is duly informed that due to this express request and in accordance with article L.121-21- 8-1 of the Consumer Code, he expressly waives his right of withdrawal for the service in question.
ARTICLE 13: Disputes
These conditions of sale are subject to French law. In the event of a dispute, and in the absence of an amicable resolution, it will come under the jurisdiction of the French courts concerned.
ARTICLE 14: Refusal of service
French Admin Help reserves the right to refuse any service that it considers contrary to good morals, to the laws in force or to its own ethics.
ARTICLE 15: Protection of personal data
15.1 French Admin Help undertakes to keep confidential the information and documents sent by the customer.
15.2 In accordance with the law of August 2004 “Informatique et Libertés”, the customer has the right to access, rectify and oppose personal data concerning him.
This right can be exercised by sending an email to contact@frenchadminhelp.com.
15.3 As part of the execution of this contract for the provision of services and/or navigation on the website, a certain number of personal data relating to the customer may be required to be processed by French Admin Help.
15.4 For more information on the processing of this data and the rights of visitors and customers over data concerning them, visitors and customers are invited to carefully read the privacy policy on our website http://www.frenchadminhelp.com .
ARTICLE 16: Force majeure
16.1 The parties cannot be held responsible if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of article 1218 of the Civil Code.
16.2 Constitute force majeure events for the parties: natural disasters, acts of public authority, embargoes, internal or national strikes, exceptional weather conditions preventing delivery, insurgencies, riots.
ARTICLE 17: Intellectual property
17.1 All the content of the http://www.frenchadminhelp.com website, whether visual or sound, including the underlying technology, is the property of French Admin Help and is protected by French law. and international standards relating to intellectual property.
All the content of this site http://www.frenchadminhelp.com , including, without limitation, graphics, images, texts, videos, animations, sounds, logos, gifs and icons as well as their formatting are the exclusive property of French Admin Help with the exception of content belonging to other partner companies or authors.
All images and content on the website http://www.frenchadminhelp.com have been legally acquired on the platform http://www.stock.adobe.com in accordance with the principle of copyright protection mentioned in article L. 111-1 of the intellectual property code (CPI).
17.2 Any reproduction, representation, use, distribution, publication, total or partial modification of the content of the website, for any reason, by any means and on any medium whatsoever, is strictly prohibited and is liable to constitute an offense of counterfeiting. Thus none of the documents from the site may be copied, reproduced, published, downloaded, posted, transmitted or distributed in any way whatsoever.
17.3 The hypertext links set up within the framework of this website to other resources present on the Internet network can not engage the responsibility of French Admin Help.
ARTICLE 18: Customer acceptance of the general conditions of sale
These general conditions are expressly approved and accepted by the customer, who declares and acknowledges having perfect knowledge of them, and therefore waives the right to invoke any contradictory document and, in particular, his own general conditions of purchase, which will be unenforceable against French Admin Help, even if it is aware of it.
FRENCH ADMIN HELP 